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PrototypeREF · RKS-74
Regulated Support Knowledge Agent
A customer-support knowledge agent for teams that need fast answers without unsupported claims.
Why this matters
Support automation creates value when it is narrow, grounded, and integrated. Regulated companies need deflection and faster response, but they also need citations, refusal behavior, and escalation paths.
Features
- Knowledge ingestion from docs, PDFs, and help centers
- RAG answers with citations and confidence thresholds
- Unanswered-question reporting for documentation teams
Outcomes
- Faster first response
- Reduced repetitive support load
- Better knowledge base coverage
Reference architecture